Terms & Conditions

The mobile application "New City Wah Cantt" is owned exclusively by New City Wah Cantt (Society).

Resident E-Services (Technicist SMC-Pvt Ltd) is the authorised service provider responsible for development, maintenance and cloud hosting.

The app is distributed on Google Play Store and Apple App Store under the society's corporate account; by downloading you accept these Terms.

By creating an account you confirm you are a legal resident of New City Wah Cantt, aged 18+, and accept these Terms in full. Management may refuse registration or terminate access at any time for breach.

• Identity: CNIC, name, photo – for resident verification.
• Contact: phone, e-mail – for alerts, OTPs, receipts.
• Property: plot/house number, ownership docs – to link services & billing.
• Financial: bank card tokens, transaction IDs – to process payments (we never store full card numbers).
• Device: IP, geolocation, push token – for security & localized content.
• Biometrics: face template or fingerprint hash – optional for friction-less gate entry; stored encrypted & purged every 30 days.

• Once a resident registers, the account record remains permanently in the society's legal archives for audit, tax and security purposes.
• Residents may deactivate their profile via the app; this soft-delete hides personal data from the interface but retains an anonymised identifier.
• Re-activation within 36 months restores all historical data; thereafter only non-identifiable logs are kept.
• Permanent erasure is impossible where statutory retention (5 years under SECP/FTC guidelines) applies.

• Bank-grade AES-256 encryption at rest; TLS 1.3 in transit.
• Zero-knowledge password hashing (bcrypt 12 rounds).
• Strict role-based access; employees see only masked data.
• Annual penetration tests & ISO-27001 aligned controls.
• Residents may enable 2-Factor Authentication (2FA); we strongly recommend it.

• E-Tags remain the exclusive property of New City Wah Cantt.
• Sharing, cloning or tampering is a criminal offence under PECA-2016 and invites immediate PKR 5,000 fine plus police report.
• Lost tags must be frozen via the app within 15 minutes; replacement fee PKR 500.
• Gate entry logs are retained for 90 days for security audits and handed over to lawful authorities when subpoenaed.

• All transactions are processed through PCI-DSS compliant banks; we only receive tokenised confirmation.
• Payments are non-refundable except duplicate or fraudulent transactions proven within 24 hrs.
• Late-payment surcharge: 1.5 % per week after due-date.
• Any charge-back initiated without prior dispute filing will attract PKR 2,000 administrative fee.

• Post only society-relevant, respectful content; hate speech, political or commercial spam will be removed without notice.
• Event RSVPs are binding; no-shows for paid events will forfeit the fee.
• Masjid timetables are indicative; always cross-check with the Imam for last-minute changes.
• Suggestions submitted through the app become the intellectual property of the society and may be implemented without monetary compensation.
• Management reserves the right to mute or suspend accounts after two warnings.

• We exercise due diligence but do not guarantee uninterrupted service or absolute security of data transmitted over public networks.
• Residents use the platform at their own risk; the society shall not be liable for any indirect, incidental or consequential damages including loss of profits, data or goodwill.
• You agree to indemnify, defend and hold harmless New City Wah Cantt, its elected bodies, employees and technology partners from any claims, damages or expenses arising out of your misuse of the platform or violation of these Terms.
• Maximum aggregate liability shall not exceed the total amount of fees paid by the resident in the 6 months preceding the event giving rise to the claim.